Notify a claim
If you have a claim
First, please contact your insurance broker.
You will find details of how to notify a claim in your policy wording.
If you need further assistance, please contact our Claims Team:
Phone: +44 (0)20 7337 9888
Our Claims Service Commitment
- We will give a substantive response to new claim notifications within 48 hours.
- We will respond to all other communications within five days.
Claims benefit from:
- Resolution of your claim as fairly and as quickly as possible by our experienced and knowledgeable professionals.
- Our access to specialist lawyers and independent experts whose expertise can be drawn upon to assist in the resolution of a claim.
- No call centre; your claim will be allocated to an individual claim handler.
A service backed by the financial strength of our capacity providers.