Notify a claim

If you have a claim

First, please contact your insurance broker.

You will find details of how to notify a claim in your policy wording.

 

If you need further assistance, please contact our Claims Team:

Emailclaims@dualgroup.com

Phone: +44 (0)20 7337 9888

Our Claims Service Commitment

Response times:

  • We will give a substantive response to new claim notifications within 48 hours.
  • We will respond to all other communications within five days.

Claims benefit from:

  • Resolution of your claim as fairly and as quickly as possible by our experienced and knowledgeable professionals.
  • Our access to specialist lawyers and independent experts whose expertise can be drawn upon to assist in the resolution of a claim.
  • No call centre; your claim will be allocated to an individual claim handler.
    A service backed by the financial strength of our capacity providers.